Refund policy

Refund and Return Policy

Unused/unopened products can be refunded or credited within 10 days of the delivery date or in-store purchase date, with a 15% restocking fee. Used or worn merchandise will not be accepted. Items past the 10 days of receipt or delivery will be given store-credit only, for unused/unopened products. Customer must pay the return shipping.

We will not accept or refund any items returned more than 30 days from the receipt or delivery.

Kraken Boardshop will issue refunds once items have been received and determined undamaged. We will notify you once we have issued the refund. Refunds may take 4-7 business days depending on your financial institution. Refunds must include a copy of the original invoice and reason for the return or credit. An insured/trackable shipping service is required. We do not require a RA (Return Authorization). Refunds may take up to 7 business days to process and will be issued in the original form of payment used for the purchase.

Any promotional items such as tools, free T-shirts, hardware etc. that is received with the order must also be returned to receive a full refund.  Not returning a promotional item will result in the un-returned item's retail value being deducted from the refund the customer receives.

Defective items can be returned if we are notified within 48 hours of the receipt or delivery. Customer must pay the return shipping (see Warranty section). 

Return Address:

Kraken Boardshop / Returns
300 Centralia Alpha Rd. 
Centralia, WA 98531