Shipping policy

Shipping Policy

Tracking information will be emailed once your package has left the building. If you do not receive a tracking number within 3 business days feel free to email us at krakenboardshop@gmail.com

Expected Shipping Time

All orders will be shipped within 1-3 business days via UPS or USPS. 

If an order is received by 2 pm we will do our best to ship it out that same day. If an order is received after 2 pm, we will still try to get it out that day and we do 90% of the time but we can't guarantee it. UPS does not ship orders on Saturday or Sunday.

Import Tax Policy

Kraken Boardshop is not liable for an import taxes levied by your country. Your package may be destroyed or otherwise disposed of by authorities should you decline to pay import or customs tax levied by the country. Once a package leaves the United States, we are not responsible for any lost or destroyed packages. You will not be entitled to any refund in this event.

Refused And/Or Attempted Delivery

We will not issue a refund if you abandon your package. If you are not present at the time of delivery, it is your responsibility to find the carrier and location of the package. You will not be refunded for any undelivered packages if a delivery was attempted at a time you were not present. Once a package leaves the United States, we have no jurisdiction regarding customs or carriers in your country.